Comments on: Your Company Got Blogger-Bashed? Take an Example From NewTek

By: James

James — Thu, 03 Jan 2008 00:02:55 +0000

Thanks Kfir – really enjoyed this and the other articles on the blog. Great to see a guy as smart and talented as you out there turning over rocks and working hard!

By: Kfir Pravda

Kfir Pravda — Sat, 10 Nov 2007 06:39:32 +0000

Thank you all for your comments – I agree that now we can easily know who is really passionate in our business and who is not. When I see a Facebook profile without any writings on the wall – I know that the guy is either lonely or not active in the social media space. I couldn’t know these things in the past.

Another important angle to note is that blogs can be used to create new business relations – a point that is often overlooked by most businesses which are thinking about corporate blogging.

By: PR COUTURE » Blog Archive » Fashion PR Fridays

PR COUTURE » Blog Archive » Fashion PR Fridays — Fri, 09 Nov 2007 16:30:28 +0000

[...] Turning a blogger frown upside down from Media, Technologhy and Rebel Filmmaking [...]

By: kveljones

kveljones — Thu, 08 Nov 2007 17:51:43 +0000

but more than that…. this is the world in which virtual relationships turn into quality personal and/or business relationships… at no other time in my life has connecting with people in my industry been so simple and so rewarding…I am so glad Kfir started this thread and so incredibly pleased to know phil…

By: Philip Campbell

Philip Campbell — Thu, 08 Nov 2007 17:46:46 +0000

exact reason i got into social media. we are slowly sorting the good from the bad, the passion from the scanned in catalog. this is the world of the optimized customer experience to come.

By: scottwitter

scottwitter — Thu, 08 Nov 2007 16:56:21 +0000

thanks Kfir and Andy, great communication going on here. NewTek has great people on board who are passionate about the product and extremely knowledgeable. Andy and others have always been responsive with answers to technical questions as well as being able to explain the technology on both ends.

scott

By: Andrew Lipson

Andrew Lipson — Thu, 08 Nov 2007 12:27:27 +0000

Kfir,

You are absolutely right about how a company can respond to issues raised by bloggers. First, Jim, the CEO responded to your blog and you put him in touch with me directly. Then Jim connected me with both the regional head of sales for my area and with Philip Nelson, the Sr. VP for Strategic Development.

I met Philip at an event in New York City, and then spent some quality time with him in Boston during VON/Video on the Net. He listened to my issues with the product, told me how some of them were already being addressed, and gave me more in-depth information on how I can get more out of the TriCaster than I already am.

Because of not only the speed of response, and that it came from the top, but because of the quality of the information being provided and exchanged, this company did a great job of responding to a problem.

Not only do I believe in the product (to the point Jeff Pulver had me get an e-mail address of “tricasterandy”), but I have become an evangelist for the product to the wider community because I know Newtek stands behind its products.

Thanks again for being the instigator behind this success story.

Andrew Lipson