Comments on: Social Communication – The Marriage of Social Media and Telecom http://pravdam.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/ Pravda on Media, Technology, and Rebel Filmmaking Thu, 04 Mar 2010 16:47:43 +0000 hourly 1 By: Aswath http://pravdam.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/comment-page-1/#comment-1811 Aswath Fri, 04 Jan 2008 19:54:55 +0000 http://pravdam.wordpress.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/#comment-1811 Tshai, we are in agreement. The problem was with my use of "you can assign". This gives the impression that it is done by a human being. But in reality it would be one or more agents, both humans and software. Tshai, we are in agreement. The problem was with my use of “you can assign”. This gives the impression that it is done by a human being. But in reality it would be one or more agents, both humans and software.

]]> By: Kfir Pravda http://pravdam.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/comment-page-1/#comment-1810 Kfir Pravda Fri, 04 Jan 2008 06:56:49 +0000 http://pravdam.wordpress.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/#comment-1810 Lior - as you can see, these opinions have some traction in the industry... Jeff - agree. Maybe telecom is a part of this process. Can't we have Social SS7? I believe that we should at least try to bring all key players to the table and see if there is a way to create an industry wide cooperation... Lior – as you can see, these opinions have some traction in the industry…

Jeff – agree. Maybe telecom is a part of this process. Can’t we have Social SS7?

I believe that we should at least try to bring all key players to the table and see if there is a way to create an industry wide cooperation…

]]> By: Russell Steed http://pravdam.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/comment-page-1/#comment-1809 Russell Steed Thu, 03 Jan 2008 18:10:11 +0000 http://pravdam.wordpress.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/#comment-1809 More and more I find myself in the social communications area everyday as well as my friends and family. I think merging my status and contacts makes perfect since and would make my day much easier. I also agree Shantanu on policy. More and more I find myself in the social communications area everyday as well as my friends and family. I think merging my status and contacts makes perfect since and would make my day much easier. I also agree Shantanu on policy.

]]> By: Jeff Pulver http://pravdam.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/comment-page-1/#comment-1808 Jeff Pulver Thu, 03 Jan 2008 15:24:43 +0000 http://pravdam.wordpress.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/#comment-1808 Hi Kfir, I was with you until you used the word "Telecom." From my perspective, Telecom + Social Media = a future not worth exploring. Nor would it be a disruptive future. I agree Presence and Directory and Reachability are amongst the things the social communications revolution will have a direct effect on. But please keep the word "telecom" out of the discussion. In a world where "Voice is just an Application", the time has come to focus on connecting people with people. Let's rely on IP based networks and keep away from the limitations put upon us by having to consider connecting to and with the legacy telephone network. :) Warm regards, Jeff Hi Kfir,

I was with you until you used the word “Telecom.”

From my perspective, Telecom + Social Media = a future not worth exploring. Nor would it be a disruptive future.

I agree Presence and Directory and Reachability are amongst the things the social communications revolution will have a direct effect on. But please keep the word “telecom” out of the discussion.

In a world where “Voice is just an Application”, the time has come to focus on connecting people with people. Let’s rely on IP based networks and keep away from the limitations put upon us by having to consider connecting to and with the legacy telephone network.

:)

Warm regards, Jeff

]]> By: רמקול http://pravdam.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/comment-page-1/#comment-1815 רמקול Thu, 03 Jan 2008 07:50:13 +0000 http://pravdam.wordpress.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/#comment-1815 Kfir, Again our technical paths merge, and this time it's closer than ever. Do you have any other industry experts supporting your theory of social communication marriage? Lior Kfir,

Again our technical paths merge, and this time it’s closer than ever. Do you have any other industry experts supporting your theory of social communication marriage?

Lior

]]> By: Tsahi Levent-Levi http://pravdam.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/comment-page-1/#comment-1814 Tsahi Levent-Levi Thu, 03 Jan 2008 04:15:51 +0000 http://pravdam.wordpress.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/#comment-1814 Aswath - I don't see a system where I need to assign a specific "Availability status" for each group as a usable system. An effective and useful presence system should provide the following aspects in my view: 1. Being able to report presence on different networks 2. Being able to understand the different types of contacts I have 3. Being able to report different status for different contacts by knowing my behavior as a person The third one is an important aspect. As long as I have to decide what is my status for each group - this will be unusable as the granularity of the system won't work. The system need to learn my likes and dislikes and the way I treat my contacts in different situations and act upon it. Aswath – I don’t see a system where I need to assign a specific “Availability status” for each group as a usable system.

An effective and useful presence system should provide the following aspects in my view:

1. Being able to report presence on different networks

2. Being able to understand the different types of contacts I have

3. Being able to report different status for different contacts by knowing my behavior as a person

The third one is an important aspect. As long as I have to decide what is my status for each group – this will be unusable as the granularity of the system won’t work.

The system need to learn my likes and dislikes and the way I treat my contacts in different situations and act upon it.

]]> By: Aswath http://pravdam.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/comment-page-1/#comment-1813 Aswath Wed, 02 Jan 2008 23:37:39 +0000 http://pravdam.wordpress.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/#comment-1813 Eric: I think with the scheme Kfir is suggesting for maintaining different presence information to different people you can maintain different presence information for different clients under a single system. For example, if you use EnThinnai, you can group your clients into four groups and assign specific "Availability status" for each group. If one uses OpenID to authenticate originator of a message/session, then I feel we can control SPAM/SPIT very effectively. Eric:

I think with the scheme Kfir is suggesting for maintaining different presence information to different people you can maintain different presence information for different clients under a single system. For example, if you use EnThinnai, you can group your clients into four groups and assign specific “Availability status” for each group.

If one uses OpenID to authenticate originator of a message/session, then I feel we can control SPAM/SPIT very effectively.

]]> By: EnThinnai Blog » Blog Archive » Initial Steps in Social Communications http://pravdam.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/comment-page-1/#comment-1812 EnThinnai Blog » Blog Archive » Initial Steps in Social Communications Wed, 02 Jan 2008 23:27:02 +0000 http://pravdam.wordpress.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/#comment-1812 [...] coming year and that this combination will start social communications revolution. As a response, Kfir Pravda suggests that the first stage will be based on two main features – Presence and Unified Address [...] [...] coming year and that this combination will start social communications revolution. As a response, Kfir Pravda suggests that the first stage will be based on two main features – Presence and Unified Address [...]

]]> By: Eric Dean http://pravdam.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/comment-page-1/#comment-1816 Eric Dean Wed, 02 Jan 2008 21:39:00 +0000 http://pravdam.wordpress.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/#comment-1816 Telecom companies don't "get" applications. That's why the apps are created in the first place. Hell, the Internet was full commercialized within a decade after deregulation. At best, telecom companies will be network plumbers that provide all you can drink bandwidth and the applications will remain un-metered. When you discuss presence, I'm not sure that a single-presence system will work...instead you can have a client like email, Trillian....that maintains your difference presences. I'm a consultant with 4 clients and need to maintain each presence separately as well as my personal Internet method as well. Open Enterprise presence management poses the same problems as email spam or ENUM advertising inbound VoIP. Companies don't know how to manage these types of services...though click-to-chat with a sales-rep seemed more common during the holidays. The efficiencies (especially with offshoring and skills-based routing) is clear but the implementation as well as B2B architecture is still in the works. Telecom companies don’t “get” applications. That’s why the apps are created in the first place. Hell, the Internet was full commercialized within a decade after deregulation. At best, telecom companies will be network plumbers that provide all you can drink bandwidth and the applications will remain un-metered.

When you discuss presence, I’m not sure that a single-presence system will work…instead you can have a client like email, Trillian….that maintains your difference presences. I’m a consultant with 4 clients and need to maintain each presence separately as well as my personal Internet method as well.

Open Enterprise presence management poses the same problems as email spam or ENUM advertising inbound VoIP. Companies don’t know how to manage these types of services…though click-to-chat with a sales-rep seemed more common during the holidays. The efficiencies (especially with offshoring and skills-based routing) is clear but the implementation as well as B2B architecture is still in the works.

]]> By: Shantanu http://pravdam.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/comment-page-1/#comment-1817 Shantanu Wed, 02 Jan 2008 21:35:34 +0000 http://pravdam.wordpress.com/2008/01/02/social-communication-the-marriage-of-social-media-and-telecom/#comment-1817 Agree totally with the combination of presence and policy (to control who sees you and how they can contact you) - I would go so far as to say that without policy, presence is un-deployable. The most valuable presence information is for people who are the most busy, and those people would end up being constantly pinged if everyone could see when they are available. The correct answer to "Are you available" is "who's asking?" ;-) Interesting concept of social media meeting communication. I'm increasingly beginning to look at communications as a service that can be triggered in multiple ways. One of those is directory numbers, and another could very well be social media. Thus "connect endpoint A to endpoint B" can be triggered by "call 5633" being resolved to endpoint B, or by "find a buddy that knows about telecom and is online right now" being resolved to endpoint B. Either way, the communications infrastructure should be able to set up a communications session between the two endpoints without caring about how it was triggered. Agree totally with the combination of presence and policy (to control who sees you and how they can contact you) – I would go so far as to say that without policy, presence is un-deployable. The most valuable presence information is for people who are the most busy, and those people would end up being constantly pinged if everyone could see when they are available. The correct answer to “Are you available” is “who’s asking?” ;-)

Interesting concept of social media meeting communication. I’m increasingly beginning to look at communications as a service that can be triggered in multiple ways. One of those is directory numbers, and another could very well be social media. Thus “connect endpoint A to endpoint B” can be triggered by “call 5633″ being resolved to endpoint B, or by “find a buddy that knows about telecom and is online right now”

being resolved to endpoint B. Either way, the communications infrastructure should be able to set up a communications session between the two endpoints without caring about how it was triggered.

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