Archive for the 'Social Media' Category

Selling your designs online - Sense of Fashion

hp270991602Creating an appealing social shopping experience is a challenge, and trying to do so with non geeky goods (read not gadgets) is even a bigger challenge. Sense of Fashion, a new Israeli startup is trying to do exactly that.

Luckily, it has a great team, including Daria Shualy, Yael Givon, and Yariv Habut, all are friends and experienced media and tech folks. I had a chance to chat with them a bit:

1. What’s sense of fashion?
Sense of Fashion is home to all indie fashion lovers: fashionistas, designers, fans, fashion students, street fashion bloggers, photographers, anyone who expresses themselves through fashion. It’s a real live place, where all these people can interact in a genuine way, influence, get inspired, sell and shop.

2. Who should go to this site?
Anybody who expresses themselves through fashion, or who wants to get inspired by people who do. Anybody looking to buy a unique fashion item, which no one else has, for a reasonable price and perhaps from a far away land. Anyone who’s looking for a platform to show off and sell their designs. Someone who’s experiencing a fashion emergency, and wants a real live feedback.

3. Is it another social network?
It has social features, but it is a lot more than that. What it does, really, is imitate the real live experience of the indie fashion world off-line, instead of the segregated (a site which is only meant for shopping, or sites just for show-offers etc.) experience most fashion web sites offer today.

4. What’s the difference between that and Ebay or Etsy?
The difference is huge. First and foremost, Sense of Fashion is ONLY about FASHION. You’re not selling a fabulous dress next to a lawn mower or a burp cloth set. Second, since it’s not only for designers, and lots of fashionistas are active users on the site, the designers get a real live clientèle base to interact with*. Third, you can upload an unlimited amount of fashion-photos for free, which enables designers, photographers, students and stylists to use it as an online portfolio, and by doing so, really bring together in one place all the various elements which compile the indie fashion scene. Oh, and of course, our sales commission is lower, we currently do not charge a listing fee, and there’s no expiration date on the photos.

5. How do you see the role of social web elements in your site as a part of your future success?
Well, our business model is based on commerce (sales commission) and the social interaction enhances commerce, just like it does in real life. You see what other people are wearing, and their on-photo tags or descriptions tell you where they got it. If it’s from a designer on the web site, and you buy it, that’s another sale. If it’s outside the site, it goes to a future part of the business plan which has to do with affiliates.

Good luck guys in changing the world of fashion!


Morning Digest

Image representing hulu as depicted in CrunchBase
Image via CrunchBase

How wrong can a YouTube competition get  http://bit.ly/cNKdd

Justin.tv becomes more social   http://bit.ly/1aKVNF

How can I share video on Twitter?   http://bit.ly/Jecii

Concrete news about Hulu’s international expansion  http://bit.ly/18u7Aw


140 Character Conference Around The Corner

Image representing Jeff Pulver as depicted in ...
Image via CrunchBase

140 Character Conference, Jeff Pulver’s latest event is taking place in Mid June. The speaker list is very impressive, and encompasses some of the biggest names in Twitterverse and most forward thinking marketers around us.

If you are in NYC or tristate area - I recommend checking out this event.


Jeffery Hayzlett, Kodak’s CMO about Social Web and Marketing

Eastman Kodak Company
Image via Wikipedia

Why … do I take the time to use social media like Twitter and Facebook? …. Because there is no better way to engage the various audiences that are important in my professional and personal life.

…Your involvement in social media will grow your brand, strengthen the connection between you and your company’s key audiences, and keep you aware of what’s really happening with your business. It’s well worth the time investment….

No, these are not the quotes of a social media consultant. Refreshingly, these are the words of a CMO of a well known company. Continue reading…


Twitter and Brands - Once You’re in, You Can’t Go Out!

Brands using Twitter should know - It is a double edge sword. Once you are in, you can’t go out.

Positive Example - Kimpton Hotel

I was very unhappy with the first night at Kimpton’s:

Picture 18.png

After this incident, I asked for the hotel’s manager address, and emailed him a complaint. Still angry, I looked for executives in Kimpton chain, and found Niki Leondakis, the hotel’s COO. The only way I could reach out to her was through a form in their site.

I hate these forms. They are not personal, and make me feel like I am in a test or something.

Quick twitter search revealed her twitter user name. So I sent a message addressed to her (@), stating that I was very unhappy with their service. Less than an hour later she replied me, followed me and sent me her contact details using direct message. From that point onward things went smoothly with the hotel staff and we reached a resolution for the weekend incident. Only later the hotel’s twitter team (yes, they have something like that) reached out.

The fact that an executive from the company was involved in resolving the situation, and that I had direct connection to her, improved my overall views on this hotel.

Another place you can’t leave

Negative Example - Roger Smith Hotel

Yes, I praised them in the past, but recently they turned bad. In the last trip I tried reaching out for them several times on Twitter without success.

Conclusions

1. Twitter can save your public image and increase customer satisfaction if used right - Niki’s Twitter responses turned me from an unsatisfied customer to a one writing this post.

2. Once your are in, you can’t go out - Roger Smith’s past twitter activity make their customer expect them to be responsive on this platform. When they stopped being responsive, they caused disappointment more than anything else, bigger than if they weren’t active at all on twitter.

What are your customer related Twitter experiences?

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