In a world of likes, what is the value of engagement?
Facebook made "like" easy. Just a click. No comments, no attachment, no real interaction. Just a click.
So why do we constantly value our campaigns and social activities by this low effort measurement?
It might be that we don't have enough tools to really understand the value and quality of our social web marketing activities.
But it might be because it is easier to count likes and fans than get to the bottom of these new tools and platforms.
And maybe it's because we are working too hard to be cool and "social" and "new" that we forget that social marketing is at the end of the day a part of digital marketing - which in turn suppose to provide clear business value.
Engagement doesn't matter if it doesn't grow the business. Likes are useless if they don't help the company to grow by either lowering costs, increasing revenues, or increasing customer satisfaction.
Digital marketers have a huge responsibility - we are ahead of the curve for most of our clients. We should always remember that at the end of the day we need to justify our retainer and project fees, with proper increase in revenues - or achievement of a clear business goal.

So, what's the business value of Like?