Brands using Twitter should know – It is a double edge sword. Once you are in, you can’t go out. Positive Example – Kimpton Hotel I was very unhappy with the first night at Kimpton’s: After this incident, I asked for the hotel’s manager address, and emailed him a complaint. Still angry, I looked for [...]
Posted in Marketing, Social Media | Also tagged business travel, Facebook, kimpton, Marketing, Online Communities, roger smith, Social Media, Social network, Travel, Twitter
Twitter and Brands – Once You’re in, You Can’t Go Out!